Hazen Systems maps how your business actually operates, identifies where time and effort are being lost, and builds automations that replace manual work permanently.
You keep your existing tools. They just start working together.
You don't need more software. You need your existing tools connected and working with logic behind them. We map your workflows, identify the friction points, and build automations that run in the background. This allows your team to focus on the tasks that actually move the business forward.
Replace manual steps that slow your team down. Every repetitive action, from lead capture to client onboarding becomes a trigger in a system that handles itself.
Connect the tools you already use into a single coherent operation. Data flows automatically between platforms, so nothing falls through the cracks.
The back-office work that slows you down such as proposals, invoices, approvals, and reporting, are all handled by workflows that run without intervention.
Every automation below is a real build, designed for the workflows and pain points actual businesses face. No mock-ups. No theory. Working systems, built from scratch, demonstrated end-to-end.
Triggered the moment a call is booked. The contact is captured, the CRM is updated, and a confirmation email fires without a single manual action.
One status change in the CRM triggers the full sequence. The letter is written, populated, converted to PDF, filed, and sent to the client automatically.
Post-appointment follow-ups, feedback collection, and patient communication run automatically so healthcare teams focus on care, not admin.
When a deal is approved in the CRM, a branded proposal generates instantly, sends to the client automatically, and includes a payment link. Every action logs back to the CRM. Nothing chased, nothing missed.
When an order comes in, the system validates it, confirms it with the customer, and checks inventory instantly. If stock is low, the relevant person is notified via Slack. No manual checks needed.
The moment a patient books, their details log to the CRM automatically. A confirmation sends within seconds. A reminder goes out the day before. No one on the team triggers any of it.

I work inside one of the UK's major banks, where over 19 years I've covered customer operations, fraud, and financial crime compliance.
I'm part of an internal AI working group building tools that help analysts complete regulatory reviews faster and with greater accuracy.
That experience building AI tools inside a highly regulated environment has given me direct insight into where operational friction actually lives.
Hazen Systems is how I take that operational insight outside the bank, helping businesses apply the same systems thinking to their own workflows.
Every engagement starts with understanding how your business actually operates before a single automation is built.
Starting with a 30–45 minute call to map your current workflows, identify where time is being lost, and rank the highest-impact automation opportunities. You'll receive a written diagnostic report with mapped workflows and a clear implementation roadmap, regardless of whether you go ahead.
Built using Make and Zapier, designed around your existing tools, not replacing them. Every automation is fully documented so you understand exactly what it does and how to use it. And as your operations grow, the systems can be updated and expanded to keep pace.
Systems need to adapt as your business grows. Monthly retainers cover monitoring, improvements, and new automation builds as your operations evolve. This allows your systems to scale with you rather than behind you.
30–45 minutes. Your operations get mapped, highest-impact automations identified, and you leave with a clear roadmap. No commitment needed.