I've spent 19 years working inside a major UK bank, starting in customer operations, moving through fraud, and now working in financial crime compliance as a Quality Control Analyst in Customer Due Diligence and Anti-Money Laundering.
In that time, I've watched the same problem play out across every department: capable people spending significant amounts of their working day on manual, repetitive processes that the right systems could eliminate entirely. Not because they lacked skill, but because the systems weren't built to absorb the load.
I’m part of an internal AI working group focused on developing and testing custom tools that improve how analysts complete KYC reviews for business clients. This involves streamlining workflows, designing effective prompts, testing outputs, and ensuring every solution aligns with strict policy and compliance standards. It sits at the intersection of operational understanding and technical execution, the same foundation behind every system I build at Hazen Systems.
The result is automation that doesn’t just work, it fits seamlessly into real business operations.
Client work scales. The operations behind it don't.
Proposals, onboarding, follow-ups, reporting, and internal task management all run on manual effort. That costs you time you could be billing.
The fix: automated workflows that handle the back-office so your team handles the clients.
You run the business and the back office simultaneously.
Every new client adds more admin. Approvals, invoicing, communications, and tracking all comes back to you because there's no system to catch them.
The fix: founder-relief automations that take the operational load off your plate.
Post-appointment follow-ups and comms fall through the cracks.
Clinical staff are spending time on admin instead of care.
The fix: patient communication workflows that run automatically, compliantly, and consistently.
Orders, abandoned carts, and customer data aren't connected.
Manual gaps create delays, errors, and missed revenue.
The fix: end-to-end eCommerce automation that turns disconnected tools into a single, synced operation.
